Insurance & Clinic Policies

Please be aware of a few clinic policies:

Cancellation policy

If you need to reschedule or cancel an appointment, please kindly give at least 48 hours (2 business days) notice.

Current patients:

A fee of $75 will be assessed for appointments missed or cancelled without a 48-hour notice. If you have missed your appointment due to an emergency, please speak with Dr. Lillian Chan.

New patients:

We ask for credit card information when scheduling. Your card will only be charged in the event of a missed appointment or late cancellation.

**For new patient cancellations without a 48-hour notice or missed (no show) appointment, the full cost of the visit with your doctor will be charged.**

Late Arrivals


If you are more than 10 minutes late, your appointment may need to be rescheduled.

Rates and payment

As a courtesy, we will bill your primary and secondary insurance on your behalf. Each insurance plan is different, so please give us your insurance information when scheduling a new appointment. For those without insurance coverage, we ask that full payment be made at the time of service.

Accepted insurance

• Aetna

• Blue Cross & Blue Shield

• Pacific Source

• Providence

• Regence

If your insurance is not listed, please call and inquire. We are happy to bill out of network for companies we are not contracted with.