Terms of service.

Effective Date: January 1st, 2025 

By opting in to receive SMS messages from Lillian Chan, ND, LLC, you agree to these Terms and Conditions.

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Lillian Chan, ND, LLC for appointment reminders and general two-way communication about scheduling. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive one message from us with appointment scheduling. Lillian Chan, ND, LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Lillian Chan, ND, LLC and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at hello@drlillianchan.com.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Text messaging is solely used for scheduling and appointment reminders. 

Text messaging is not intended for medical emergencies. If you are experiencing a medical emergency, please dial 911.